S. S. Autohauz Sdn Bhd — European cars, honest work, clear explanations.
Founded by a former Volkswagen dealer who grew tired of opaque quotes and hidden fees, S. S. Autohauz Sdn Bhd in Kuching guarantees every repair comes with a detailed breakdown — itemising parts, labour hours, and costs upfront so you know exactly what you're paying for. Their commitment to transparency has made them the go-to European car specialist in Sarawak, trusted by locals who value clarity over confusion.
Frequently asked
When we're doing a repair and we spot something else that needs fixing, we always stop work immediately and explain exactly what we found. If it's part of the original job (like we need to remove the dashboard to fix a wiring issue that was already identified), we include it in our original quote without extra charge. But if it's something completely separate (like a brake problem that wasn't mentioned when you dropped off your car), we'll tell you exactly what we found and give you the option to either proceed with the additional work or take your car back and come back another time.
We use a standard hourly rate of RM150 per hour for our technicians. When we give you an estimate, we break it down to show exactly how much labor time is needed and how many hours each task will take. So if your job is going to take 3 hours, that's 3 hours at RM150 = RM450 labor. No hidden markups or surprise charges for 'special' work - you get the exact same hourly rate whether it's a simple oil change or a complex engine rebuild.
Yes, we'll always show you the actual parts we're going to install before we start work. If there's an original equipment part and a cheaper aftermarket one available, we'll show you both side by side and explain why we're choosing one over the other. We never substitute parts without your approval. For example, if you have an oil filter that needs replacing, we'll pull out the actual OEM filter and compare it to any alternatives we're considering, then show you the part number and explain what it's designed for.
If your car develops a problem that was directly related to work we did within 30 days, we'll fix it at no charge. For example, if you get your transmission serviced and then have a breakdown because of our work, we'll cover the repair costs. But if there's a separate issue that wasn't caused by our work (like a new problem with a different part), we'll explain exactly what we think is wrong and give you a clear quote for just that specific issue. We never try to fix problems that aren't related to what we've already done.
What we do
- ✓Transparent European Car Diagnostic Breakdown
Complete computer diagnosis with detailed explanation of each fault code and cost breakdown by component - customers get a printed report showing exactly what's wrong and why, with no hidden charges or surprise fees
- ✓European Brake System Restoration Service
Full brake service including pad replacement, rotor resurfacing, and fluid change with itemized cost list showing price per brake pad, rotor, and fluid type used
- ✓German Car Battery Replacement with Testing
Battery installation with full electrical system testing and written report on battery capacity, charging system performance, and recommended maintenance schedule
- ✓French Car Suspension Component Repair
Complete suspension overhaul with detailed cost breakdown showing individual part prices and labor time, plus before/after alignment measurements to prove work quality
- ✓Italian Car Cooling System Service
Full coolant system flush with radiator pressure testing and itemized quote showing exact parts used (radiator, water pump, thermostat) and their specific OEM specifications